Damage Claims & Refund Policy
- For product damaged during shipment, please contact us within 48 hours upon receipt of product, together with a photo of the damaged item. Email us the photo at firstname.lastname@example.org
- Please don’t throw away your damaged/defective items. We may ask you to send the damaged/defective items back to us (at our expense), or we’ll ask you to dispose of the items appropriately. Please do not discard all the package, bubble wrap, as the courier company may want to claim it back.
- If you receive the wrong product please inform us immediately. Please DO NOT break the packaging or use it. Once used or touched, it is considered SOLD. It is our fault to send the wrong product, but as customers, we would appreciate you to cross check the codes before unwrapping the product. We will charge you for the opened product, but waive the courier charges for the correct product sent to you.
- Return shipping charges will be borne by us if the return is a result of our error.
Product Exchange Policy
- If you are not completely satisfied with your purchase or gift for any reason, we accept product exchange. Return shipping and handling fees are borne by the buyer. Products can be exchanged provided that the products are in new and original condition. The difference will not be returned if the price of the exchange item is lower than the original item.
- We only allow product exchange within 14 working days from the date of receipt. Please kindly write an email to us before delivering. We need to check stock availability for you. Email template as follows :-
Email Title: Product Exchange <ORDER ID>
I would like to exchange these/this product(s) :
To return products to us, kindly send to :-
No.34, Jalan 4/146,
Bandar Tasik Selatan,
57000 Kuala Lumpur.
- All correspondence may take up to 4 working days and we appreciate your patience over this matter. We will send you confirmation upon receipt of your item. Kedokedo reserves the right for final decision and the right to alter this policy at any time.